In an effort to enhance security and streamline Aadhaar-enabled transactions, UIDAI has introduced new guidelines for the use of RD Morpho devices. Effective from November 1, 2024, the L1 RD Morpho Device is now mandatory for Aadhaar-based transactions (AEPS) at SBI Kiosk outlets, also known as SBI Customer Service Points. This guide will provide you with all the information you need on using the L1 RD Morpho device alongside the L0 RD Morpho device for CIF-based transactions.
In this comprehensive guide, we’ll explore:
- The importance of the L1 RD Morpho Device in SBI Kiosk Operations
- How to set up and use both L1 and L0 devices together?
- Step-by-step instructions for installation and troubleshooting
Let’s dive in to make sure your SBI Kiosk setup is optimized for all types of transactions.
Why the new guidelines for L1 and L0 RD Morpho Devices Matter?
The UIDAI’s mandate to use the L1 RD Morpho device for Aadhaar Enabled Payment System Services, such as Cash Withdrawals, Cash Deposits, Fund Transfer, Mini Statement and Balance Enquiries, adds an extra layer of security. Meanwhile, the L0 RD Morpho device remains critical for CIF-based transactions. CIF-based transactions are not Aadhaar-based and still rely on biometric data stored within the kiosk database rather than directly through Aadhaar biometric authentication.
Using both devices helps SBI Kiosk Operators:
- Enhance Transaction Security: The L1 device ensures that Aadhaar-based transactions are safe.
- Maintain Smooth Operations: The L0 device supports CIF-based transactions without any disruptions.
What is the L1 RD Morpho Device?
The L1 RD Morpho Device is specifically designed for high-security Aadhaar-enabled transactions. The device meets the requirements set by UIDAI, ensuring secure fingerprint-based authentication. This means that all transactions conducted with the L1 device are authenticated directly with Aadhaar, adding another layer of security for users.
What is the L0 RD Morpho Device?
The older L0 RD Morpho Device, widely used across SBI Kiosks, is still a reliable option for CIF-based transactions. CIF (Customer Information File) transactions include services that don’t require direct Aadhaar authentication. For SBI kiosks, this device is essential for tasks such as:
- Cash Deposits and Withdrawals
- Balance Inquiries and Mini Statement
- Fund Transfers
- Account Statements (up to six months)
- Opening Recurring or Fixed Deposit Accounts
Since these services operate based on customer information stored locally on the kiosk, the L0 device can continue to be used without compromising security.
Step-by-Step Guide: Setting Up the L1 and L0 RD Morpho Devices
The following instructions will walk you through the setup process for using both devices on the same laptop or computer. This setup ensures that the L1 RD Morpho Device is used for Aadhaar-based tasks, while the L0 RD Morpho Device handles CIF-based transactions seamlessly.
1. Close All Browser Windows
Ensure that all browser windows are closed to prevent conflicts with device drivers during installation.
2. Disconnect Both L1 RD and L0 RD Devices
Unplug both the L1 and L0 RD Morpho fingerprint devices from the laptop or computer to avoid issues with the driver installation process.
3. Verify the White listing of the L1 RD Device
- Check White listing Status: To ensure that the L1 device is authorized for use, enter its serial number on the official site. Click “Submit” button twice to check the status.
- White listing Process: If your device is not white listed, complete the process on the official website https://rdserviceonline.com by paying an annual fee of ₹442.50. This fee ensures that the device remains authorized for Aadhaar-based services.
4. Uninstall Conflicting Programs
- To prevent software conflicts, uninstall the following drivers and applications from your system:
- Morpho Agent Driver (Version 1.11.23.616)
- Morpho API MSO – 13XX Setup (Version 2.2.1.8)
- MorphoSmart USB 64-bit Driver
- FPActivex
- FPActivex (C:\FingerprintSensors\SMARTCHIP_DLL)
- InnalTapi
- Inspira_3M
- MFS 1000 Driver (Version 9.0.2.8)
- Idemia_L1RDService (Version 1.0.1.20)
5. Delete Specific Folders from the C Drive
To ensure a fresh setup, remove these folders from the C drive:
- FingerprintSensors
- IdemiaL1RdService
- MorphoAgent
- MORPHORDLOG
- Morpho
This step clears out any existing configurations or files that could interfere with the new installation.
6. Download and Install Required Drivers
- Morpho Agent Driver: Download this driver from the SBI Kiosk login page and install it on your computer.
- Morpho L1 Drivers: These drivers can be found on the “Reports” section of the SBI Kiosk portal. Download and install them to ensure the L1 device functions properly.
7. Restart Your Computer
After installing the drivers, restart your computer. You may be prompted to allow the Morpho Agent and L1 Drivers to run for the first time; enable them to ensure smooth operation.
8. Reconnect Both L1 and L0 RD Devices
Once the computer has restarted, connect the L1 RD and L0 RD Morpho devices to the computer. The setup should now allow both devices to work simultaneously based on the type of transaction required.
9. Verify Setup Success for L1 Device
When the L1 RD Morpho device is successfully set up, a confirmation message will appear, confirming that Aadhaar-based login to the SBI Kiosk Portal and AEPS transactions are ready to proceed.
Common Issues and Troubleshooting:
If any errors occur during the setup or while using either device, follow these troubleshooting tips:
- Check Device White listing: Double-check that the L1 RD device is white listed. Non white listed devices will not function for Aadhaar-based tasks.
- Reinstall Drivers: Sometimes, files may not install correctly on the first try. Uninstall the drivers, delete the specified folders, and repeat the installation process to ensure all files are correctly in place.
- Clear Browser Cache: Clearing your browser cache can help if you’re experiencing login issues with the SBI Kiosk portal.
- Device Compatibility: Make sure your computer is compatible with both the L1 and L0 Morpho devices. Older systems may have trouble handling the latest drivers, so consider updating your system if persistent issues occur.
How to ensure smooth Operations with SBI Kiosk Devices?
To maximize efficiency, follow these best practices for daily operations with the L1 and L0 RD Morpho devices:
- Daily System Checks: Before starting the day, ensure both devices are connected and working by performing a test login on the SBI Kiosk portal.
- Regularly Update Drivers: Check for updates to your drivers on the SBI Kiosk portal, especially after software updates to ensure compatibility.
- Maintain Secure Connections: Make sure that all USB ports and connections are in good condition, as weak connections can cause devices to malfunction.
Final Thoughts:
The mandatory switch to the L1 RD Morpho Device for Aadhaar-based transactions at SBI Kiosk outlets is a positive step toward secure banking. By ensuring you have both the L1 and L0 RD Morpho devices properly set up, you can provide seamless services to customers for all types of transactions. Whether they’re making a deposit, inquiring about their balance, or conducting an AEPS transaction, your kiosk will be well-equipped to meet their needs.
For any SBI Kiosk operator, following the guidelines above is essential to stay compliant with UIDAI requirements and ensure smooth operations. With the right setup, you can avoid potential issues, save time on troubleshooting, and deliver a reliable banking experience for your customers.
FAQs on L1 RD Morpho Device:
1. What is the L1 RD Morpho Device used for in SBI Kiosks?
The L1 RD Morpho Device is used for Aadhaar-enabled transactions, including AEPS tasks such as cash withdrawal, balance inquiry, and other Aadhaar-based authentications in SBI Kiosks.
2. Can I use the L0 RD Morpho Device for Aadhaar-based transactions?
No, as of November 1, 2024, only the L1 RD Morpho Device is authorized for Aadhaar-based AEPS transactions due to UIDAI’s updated security requirements.
3. Why is the L1 RD Morpho Device mandatory for AEPS transactions?
The L1 RD Morpho Device provides a higher level of security for Aadhaar-based transactions, meeting the new guidelines set by UIDAI to protect customer data during AEPS transactions.
4. Is it possible to use both L1 and L0 RD devices simultaneously on the same computer?
Yes, it’s possible to connect both the L1 and L0 RD devices on the same system. The devices are configured to automatically recognize transaction types, with the L1 device managing Aadhaar-based AEPS/eKYC tasks and the L0 device handling non-Aadhaar, CIF-based transactions. This setup allows seamless switching between tasks based on the transaction requirements.
5. How do I white list my L1 RD Morpho Device?
To check if your device is white listed, visit rdserviceonline.com and enter your device’s serial number. If not white listed, you can complete the process on the same site by paying an annual fee of ₹442.50.
6. What transactions can I conduct with the L0 RD Morpho Device?
The L0 RD Morpho Device supports CIF-based transactions, such as cash deposits, withdrawals, fund transfers, mini statements, and account enquiries, which do not require Aadhaar authentication.
Also Read: SBI WhatsApp Banking: Revolutionizing Real-Time Banking Experience
7. How can I troubleshoot issues with my L1 or L0 RD devices?
If issues arise, you may need to reinstall the drivers, delete specific folders from your C drive, and restart your system. Ensure the device is properly white listed and check the setup as per UIDAI and SBI guidelines.
8. What should I do if the device setup fails?
If the setup fails, try reinstalling the drivers and follow the step-by-step guide to clear any conflicting software. In some cases, you may need to repeat the entire setup process.
9. Are there any specific software requirements for using L1 and L0 RD devices?
Yes, you will need to install the latest Morpho Agent Driver and L1 RD drivers from the SBI Kiosk portal. Uninstall any previous conflicting software to ensure compatibility.
10. Where can I download the necessary drivers for the L1 RD Morpho Device?
You can download the Morpho Agent Driver and L1 RD drivers from the SBI Kiosk portal’s login page and the “Reports” section repectively.
